Our primary goal is developing a secure and customizable theme framework that meets the needs of the end user. Therefore, our customers are able to create websites based on our templates with very little effort! This process requires minimum knowledge of WordPress or coding; and extensive documentation as well as our Support Team are always at your service. However, we ask you to keep in mind that sometimes issues occur that are not caused by template malfunction. There might be situations when neither the product itself nor our framework are at fault. Among other things, theme performance can be affected by server settings, additional functionality that requires deep file customization, external plugin usage and, of course, attempts to build a website in a very short time.
We know the ins and outs of our theme framework and have a highly professional team of developers. They will help you to develop the website you need. If you need website customization, please contact our support team for further information: http://themerex.net/support/